- Order not delivered Open
This is happening repeatedly when the order wasn't able to deliver because it's not accepted by the restaurant. Here Zomato as the third party should take the responsibility whether the order is delivered or not but it doesn't especially in night times. What if the customer (student, young employee) is having the only amount he ordered for that he has to sleep with empty stomach whole night and when the payment refunded he has to see the alternative. I am very serious about this issue and faced this issue many times. So in order to compensate for my frustration/loss, I am doing this.
The customer service is not at least responding my calls and even my messages though. See in the attached file for more detailed information.
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An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."
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Sep 08, 2019 by suhas patil
This is the *rd class service which I get every time I order from Zomato. Last night order was placed for mutton rogan josh and afghani chicken what they guys did added * mutton piece and * chicken piece in butter chicken gravy on the name of m...
Sep 02, 2019 by Sarabpreet Kaur
Zomato - Order not delivered Closed
** ** **** ko mane Zomato apps oder Kiya tha Jo ki aj tak dilevr nahi hua h Dilevery boy ne mera order unoperson Ko delver kar diya jab mane use call kya to batamiz se bat ki and mana Zomato apps se chat bhai lakin mari kisi ne help nahi k...
Aug 27, 2019 by Neelesh yadav
I ordered food in Zomato delivery boy denied my location due to heavy rain and I cancelled the order but I dont get any refund, full amount has been deducted. I sent a mail to Zemato team in reply they said will get resolve within ** hours b...
Aug 26, 2019 by Gnanasekaran
I ordered from Zomato.(COD) Due to some reason I have to cancel the order within few minutes. But they didn't told me that I gave pay the panelty. Now everytime I try to order something, that amount always reflects in bill....
Aug 24, 2019 by Javid Ali