- Order not delivered Open
This is happening repeatedly when the order wasn't able to deliver because it's not accepted by the restaurant. Here Zomato as the third party should take the responsibility whether the order is delivered or not but it doesn't especially in night times. What if the customer (student, young employee) is having the only amount he ordered for that he has to sleep with empty stomach whole night and when the payment refunded he has to see the alternative. I am very serious about this issue and faced this issue many times. So in order to compensate for my frustration/loss, I am doing this.
The customer service is not at least responding my calls and even my messages though. See in the attached file for more detailed information.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
"Thank you so much Voxya I am fully satisfied with your quick service."
Zomato - Order cancelled Closed
order delayed by ** min then cancelled automatically...
May 29, 2019 by shweta
Zomato - Refund not received Closed
I ordered a cake from zomato, it was prepaid order. Due to some reasons they were showing that the restaurant has not confirmed the order. I waited for half an hour and it was still not conformed. I contacted restaurant and got to know that tha...
May 29, 2019 by Nilofar Dayma
Zomato - Food was Rotten Closed
I ordered white sauce pasta from a good restaurant by Zomato app in Ghaziabad but when it came and tasted it the food was rotten I ate *-* spoons and my stomach ached all night. I want my money back ...
May 28, 2019 by Shruti Sharma
May 27, 2019 by Manzar
My order got cancelled cause the delivery guy couldn’t reach me. Now I want my money back. Kindly please do something....
May 22, 2019 by Farzeen khan