- Order not delivered Open
Hi, I have made an order on swiggy on **-**-**** at *:**pm for a milkshake worth Rs ** from a renowned restaurant in my city(Vizag). Within ** minutes I get a message on my phone saying that the delivery executive is unable to contact you so please call him. Soon as I see this I call him but his phone was busy for about ** minutes. ** mins after the order the executive calls me and tells that the the restaurant has not received the order yet so I am waiting at the restaurant , but meanwhile the status in my phone was that the order was picked from the restaurant and the executive is at your doorstep. I then call up the customer service of swiggy after waiting for an hour and tell them the issue and ask them for help.
After putting me on hold for about ** minutes the executive asks me to cancel the order and order again and simply disconnects the call.
I called them back again and asked them to transfer the call to their senior executives/manager but they denied saying that all of them are busy and wel make sure you get a call back within ** mins which they didn’t .
As this is my first order on swiggy and has been a very bad experience with the order and their customer support I am very much disappointed and I request public to kindly delete their apps from your phone and please do not encourage such companies who do not care about their customers concern.
Are you brand?
Are you Lawyer?
Apology letter from company
Replace / Fix problem
Damages for loss and agony
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