Swiggy
- Order not delivered only part refund provided Closed
Harish Chopra (Harry) filed this complaint against Swiggy on Aug 19, 2020
I am a regular customer of Swiggy. I ordered food item worth Rs. *** on ** August ****. As per the tracking details available, the delivery boy picked-up the order after a long time. Within no time, I was shown that the delivery boy around my location (seems to be a system bug as he cannot be close to my location in that short time). After a few minutes, I got an update of the cancelation of my order which was surprising. As checked with the Swiggy helpline, I was informed that the order was canceled as my phone was not reachable. They also mentioned of dropping an email to me My submission:
*. My phone could be out of reach but that should not be the reason for the cancellation of the order. It was my regular location where I frequently get my food delivered from Swiggy.
*. I live in a society flat. The delivery boy never contacted my security gate as confirmed with the security supervisor.
*. The delivery boy could have just ring the bell.
After lots of debate, Swiggy has agreed to initiate a refund of Rs. *** which is Rs. *** lower than my order.
*. I had to wait for long for my lunch which never arrived. I suffered unnecessarily due to lack of professional services by Swiggy and instead of compensating me, Swiggy wants me to lose Rs. ***
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Swiggy
Resolved
Frustrated? File a Complaint
Club Mahindra Holidays
"Thank you Voxya for your help and support. I got my refund from Club Mahindra."
Chaturbhuj Singh
Related Complaints
Swiggy - Package not delivered Closed
I have ordered my food from swiggy but after *.* hours my food is not delivered and delivery person has eaten my food abused me on phone ...
Apr 24, 2021 by Abhinav Anand
Swiggy - Payment not refunded Closed
Paid online using gpay, amount deducted,but received msg from swiggy that payment didn't received,so paid cod and brought order ..I didn't receive the amount deducted.....
Apr 21, 2021 by Kiruba
Swiggy - Found glass piece in pizza Closed
I have ordered pizza from lean crust pizza via swiggy. I found glass piece in pizza and it has scratched /made cut in my tongue and mouth. I have raised complaint with swiggy. But even after more than ** hrs there is no response from swiggy. ...
Apr 15, 2021 by Kiaan Sureja
Swiggy - Delivered non veg instead of veg and not gave response and refund Closed
I ordered for panner biriyani from behrouz briyani from Pursaiwakam branch and they delivered me chicken briyani when I reported to swiggy they gave a replacement which is again a chicken briyani from another branch of same restaurant when I re...
Apr 06, 2021 by Rubini
Swiggy - Full order not delivered Closed
i had ordered * items from swiggy..i.was charged for all * but only * items were delivered..i checked with restaurant..they confirmed that one packet was.not collected by swiggy.. i requested swiggy several times for refund but they refuse to ...
Mar 26, 2021 by Sakshi Sharda
