Swiggy
- Order not delivered for prepaid order Closed
Udit chawla filed this complaint against Swiggy on Aug 08, 2023
Dear Sir/Madam,
I am writing to express my extreme dissatisfaction and disappointment regarding an order I placed through Swiggy Instamart on *th August **** at **:**pm. Despite eagerly anticipating the delivery, I am saddened to inform you that I have not yet received my order, and this unfortunate incident has left me inconvenienced and frustrated.
The order details are as follows:
Order ID: ***************
Order Date: *th August ****
Items Ordered: * x chips
Total Amount: *** rupees
I would like to bring to your attention the following details of the incident:
Order Confirmation: After placing the order, I received a confirmation email/SMS indicating that my order had been successfully placed and was being prepared for delivery.
Delayed Delivery: Unfortunately, despite the estimated delivery time passing, my order has not been delivered. I have waited patiently, but the delay has caused considerable inconvenience.
Lack of Communication: I have made multiple attempts to contact your customer service through [Phone Number/Email Address], but I have received no response or updates regarding the status of my order.
I understand that unforeseen circumstances can arise, causing delays in deliveries. However, the lack of communication and failure to fulfill the commitment made at the time of placing the order is unacceptable and reflects poorly on the service provided by Swiggy Instamart.
I urge Swiggy to take immediate action to rectify this situation by either ensuring the prompt delivery of my order or providing a full refund for the amount paid. I also expect a formal apology for the inconvenience caused.
If my concerns are not addressed satisfactorily within the next [reasonable time frame, e.g., ** hours], I will be left with no choice but to escalate this matter further through appropriate consumer forums and social media platforms.
I hope that Swiggy will treat this complaint with the urgency it deserves and take steps to prevent similar incidents in the future. Your prompt attention to this matter is appreciated.
Thank you for your understanding and cooperation.
Sincerely,
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Swiggy
Resolved
Frustrated? File a Complaint
Air Asia
"As it was not possible to send a Legal Notice to Air Asia International, I followed the lawyer's advice to raise the dispute and got a refund from the bank. Thank you so much."
Parvathy M
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