Swiggy - Order not delivered

MD mahmood filed complaint against Swiggy on Aug 24, 2019

Hi sir/mam ihave ordered an @egg biryani at **:**am /**/august/**

So the estimated delivery time **mins

So as I have awaited till *:** ihave received an msg that our delivery partner has been contacted u ur Mobile hasn't reachable so kindly contact to the delivery partner with in **mins if u didn't contact so the order get cancelled

So I'm trying to contact to the delivery partner his mobile getting an switch as I'm trying trying same getting an switch off icontacted to the swiggy customer care executive they r saying that delivery partner isn't reachable will cancel the order so u can place an new order

I'm too hungry ididnt asked any refund to them ND what can ido now??

My time got wasted ihave waited till *:** food hasn't delivered

So today I have contacted to the customer care executive they r saying that order got delivered

Ididnt yet took oh order

ND next another time I have contacted to the customer care executive they r saying that delivery partner has been with an incident so that's y order hasn't delivered y this people are playing games with me?? They will say that intiate an refund

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Swiggy

1951

Total Complaints

1004

Total Resolved

51.46%

Consumer Satisfaction

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