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Badal Kumar filed complaint against PUMA on Dec 14, 2023
Dear Sir/Ma'am,
I ordered a jacket but received a completely different jacket, but Puma is not giving a refund, they say we have shipped the correct product, but if they do so, how I received different product? As per Central Consumer Protection Act ****, Even if you shipped the correct product but consumer has not received correct product it's your duty to give refund if asked by consumer and there are many decisions of consumer forums of similar types of cases, which results fines & penalties to e-commerce platforms.
So, Kindly issue my refund or I have to go consumer forum for protection of my consumer rights.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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