IRCTC
- Not refunding the TDR filed train ticket Open
Senthilkumar filed this complaint against IRCTC on Apr 30, 2021
I have booked the train ticket via Amazon for my Uncle and Aunty, who are senior citizen. Since the train is delayed for more than * hours, i have filed the TDR via Amazon. After ** days when i check the refund status in IRCTC website, it was mentioned "TDR Request Repudiated". I sent the mail to care@irctc.co.in and they replied "refund case pertaining to your PNR No. has been repudiated by Railways. On verification Railways has conveyed that the passenger(s) have/travelled. In case you have any proof like attendance sheet duly signed by employer, alternate travelling details of not traveling". I have replied them "Since both passengers are Senior citizens, both are not working. So I don't have any attendance sheet for them. In the next day tickets are not available in train & Bus, so they didn't travel in any alternate ways. Also due to the COVID pandemic situation they totally cancelled their travel plan. On the next day (ie) on **.**.**** One of the passengers has gone for the medical check-up. And I have enclosed medical prescription". They didn't accept it and replied "As per your given document is not valid so, please send us the valid proof (Hindi /English LANGUAGE).
I tried to convince them with several mails and their reply is same. I don't know to whom I have to take this complaint. Kindly advise.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
IRCTC
Resolved
Frustrated? File a Complaint
Cleartrip
"I almost gave up asking Cleartrip for refund and was about to file case in a Consumer Court for harassment & loss. But after complaining at Voxya, they responded and initiated the refund. "
Madhu Chandra
Related Complaints
IRCTC - Refund denied Closed
On **th April I booked a Tatkal ticket for myself and my father for my journey from kacheguda to Bangalore travelling on **th April, *nd AC .I got alloted * tickets on waiting list . We were going to Bangalore for a funeral and with senior ...
Apr 20, 2024 by Vikram Muralidharan
IRCTC - Non Issue of refund for untravelled waiting list ticket Closed
My Grievance is regarding non Issue of refund for untravelled waiting list ticket. PNR number:- ********** Train number:- ***** Ticket Date:- **/**/**** Due to my immediate plan to go to Khatu shyam, i preferred to book a tatkal ticket ...
Jun 20, 2023 by Vivek
IRCTC - Refund not credited Closed
I tried to book a tatkal ticket from the IRCTC app yesterday. however the ticket was not booked but my amount got debited from my bank. and it's not deposited to my account till now. transaction number from phonepay: T********************** U...
May 20, 2023 by Mohammed Ayaz
IRCTC - Order not delived Closed
I ordered dominos pizza through the irctc food app on **th May but did not receive my order. Even after complaints and feedback, I have not received any responses, let alone my refund. I have attached the irctc invoice, please resolve this issu...
May 15, 2023 by pranav khandka
IRCTC - LESS AMOUNT OF REFUND Closed
ON **/**/**** , I cancelled my railway tickets PNR NO ********** through IRCTC ASK DISHA CHATBOT. The refund amount is Rs. ****.** as per IRCTC. But on **/**/**** my account has been credited by Rs **** only. Hence my loss is Rs****.**...
Mar 08, 2023 by BRINDA CHATTERJEE
