- Not Processing Refund ^Open

Seema filed this complaint against Online Trip Global on Sep 28, 2022

We had booked an all-inclusive holiday package with Online Trip Global through their representatives Rohit & Muskaan on September *, **** for Amritsar at a total cost of INR ******. The split up provide by them was as follows:
Landing Charges(**accomodation, airport pick up& drop, local sightseeing) INR *****
Flight Bangalore Roundtrip *****
Flight Chennai Roundtrip *****
Total ******
We were asked to pay the full flight charges and **% of the landing charges in advance which was duly transferred on September *, **** amounting to INR******
Within ten minutes of receiving this amount, received a call asking for INR***** more as apparently the pricing for Chennai flight had gone up. The tickets indicated an increase of *k only. When questioned, they claimed the increase was for Bangalore & Chennai put together and Bangalore flights were yet to be booked.
Checked online and realized that the price increase for Bangalore also was INR ****.When we communicated this to them, one Mr. Rohit asked us to take care of the Bangalore bookings ourselves and write an email seeking refund of the flight charges relating to Bangalore flight. They agreed to take care of **accomodation, airport pick up& drop, local sightseeing provided we pay the balance of **k. The refund of Bangalore flight charges they claim would take **-** days as per their Company policy which was neither communicated to us nor is it updated in their portal.
Wrote an email accordingly asking them to confirm total refund of INR***** within **days post which we were to pay the package balance of **k.
On September *. ****, they have come back claiming that the Landing Charges which was a fixed component @INR**K has also become flexible now, and is INR***** and not as agreed earlier. This increase is essentially to ensure that they do not have to refund the Flight charges already paid to them which they say will pay later.
They want a commitment from us that we would agree to the increase in Landing Charges failing which they will cancel the booking and refund as per their Company policy.
As per their Company policy. if the cancellation is initiated by them they are required to pay ***% of the amount hence they are harassing us asking us to either pay additional amount or send a cancellation request.
As the cancellation is suggested by them, we asked them to deduct the flight charges of Chennai which has been done by them amounting to INR ***** from the amount already paid to them and refund the balance amounting to INR***** if they are unable to render the services as per the agreed terms and conditions. They are not providing any solution but only harassing through messages asking us to send in a mail for cancellation.
After more than ** calls and dozens of mails , received an email on September **, **** stating that they would be refunding INR ***** in **-** working days while their Cancellation Policy updated in the portal clearly states **-** days.
When I contacted one Mr.Devendra( Mobile No.**********) who seems to be the Owner and asked him why the delay in refund, he asks who will compensate for the damage caused due to the malpractice being highlighted online. When asked the date when the refund will get credited, got no answer.
Despite deducting INR ****, they are not providing any clarity on the date when I can expect a refund credit in my account

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