Adidas India Marketing Private Limited
- Not initiating refund even after returning the product Open
Chikku Raju Varughese filed this complaint against Adidas India Marketing Private Limited on Nov 28, 2022
My concern is regarding the refund of the below product purchased from the Adidas online store (see attached invoice): Order ID: AIN******** Refund ID: ********** Case number: ******** Adidas picked up my return on **/**/**** and received it in their warehouse by **/**/****. I have received (and attached) the confirmation regarding both the pickup and receipt of the product from Adidas via SMS message. To date, the refund has not been initiated I had called ADIDAS customer care numerous times over several days and all they say is to wait for another ** hours and they do not forward my call to a senior manager/supervisor. Furthermore, In the help section of Adidas Indian online shopping website, it is claimed that they have a customer grievance officer reachable at Email: service@onlineshop.adidas.co.in and Tel: *-***-***-****. This is their usual customer help care number and the customer service representatives always deny the fact of their being a grievance officer and never even try to transfer the call to a higher official. (See attached) This is ongoing now for almost a month and I am out of options. Customer care agents of Adidas do not do any help other than ask me to wait and I have no other way of contacting any higher authority within Adidas.I am truly fed up with the very poor and negligent approach from Adidas.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Adidas India Marketing Private Limited
Resolved
Frustrated? File a Complaint
Air Asia
"As it was not possible to send a Legal Notice to Air Asia International, I followed the lawyer's advice to raise the dispute and got a refund from the bank. Thank you so much."
Parvathy M
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