Make My Trip
- Not getting refund from MMTon the flight cancelled by flight operator Open
Divya Singh filed this complaint against Make My Trip on Oct 06, 2020
With reference to my domestic flight booking ID # NF************** and Indigo flight PNR # DW*KTX, Indigo staff called me and told that their flight *E-**** is not operational and cancelled on **-Nov-****, so either I opt for getting full refund or choose any alternative flight on some other day. I asked them to cancel my booking in that case and initiate my full refund for **-Nov flight. They cancelled my ticket and I got email also from their side that they refunded Rs. **** to Make My Trip for my **-Nov-**** booking. Now, based on that, I applied for my refund on Make My Trip Support for Indigo cancelling my **-Nov flight booking, however I got reply from MMT on whatsapp that there is no refund applicable on this cancellation. How can this happen? I did not cancel my flight and it was Indigo who told me to cancel since they are not operating that flight on **-Nov. Also, they did refund to MMT the full amount of Rs. ****, then why this refund is not passed on to me?
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Resolution Demanded:
Refund / Credit for purchase
Make My Trip
Resolved
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