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Bharti Lalwani filed complaint against Pepperfry on Jul 31, 2018
I requested for the order placed on **th July'** at **pm to be cancelled, however your customer care executive Sana said it can't be done. I checked the status and it shows the same status since **th July'** (order confirmed) I was very honest that I had ordered for a sofa through another online website. I had ordered for * single seater sofa and * two seater sofa. The single seater was delivered and the * seater was cancelled by the other company. This is the reason I ordered for another sofa through your website, however I just received a call from blue dart stating the sofa which I had ordered from the other company is out for delivery and will be delivered today. If you had already shipped the sofa I can understand that it cannot be cancelled, however the status for the last * days has been the same (order confirmed) it is not yet shipped. Request you to look into this and help.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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