Makemytrip
- Non delivery on promises made by mmt Open
Aayush Sharma filed this complaint against Makemytrip on Apr 04, 2018
I had booked a hotel in gurgaon for *nd April . However due to the political protests against SC st act order of supreme Court , buses and railway services remained suspended . Hence I couldn't go to gurgaon on * nd April .
There is an option in mmt app with the heading 'unable to travel' due to natural calamity , curfew or political agitation . I inform the mmt of not being able to travel to my booking at **:** am . The check in was at **: ** pm .
After that I have had numerous nails from mmt staff promising resolution of my issue . They even said they will rebook the hotel for further dates in the mails as well as when I talked to their customer care executives . Many of them promised to revert back to me in ** mins , * hours to ** hours . But no one followed up . I was the one calling them Everytime to ask what r they up to and got vague promises in return as always .
All I find is time delaying tactics by mmt to frustrate the consumer till he decides to say heck with it and not pursue the matter . This is very unprofessional behaviour .
Finally after * days of false promises when I again called them they said sorry we can't refund or adjust ur booking .
They could have said so on the very first day . It would have saved me the torture, I could have made diff plans instead of waiting on their false promises .
Even now they are making promises of finding some solution . The mnt executive had promisee to call me back in half an hour at **:** am . It's *:** pm and I've had no word from them . Highly unprofessional and disgusting service experience . At least tell the customer the truth rather than making false promises .
Are you brand?
Are you Lawyer?
Resolution Demanded:
Damages for loss and agony
Makemytrip
Resolved
Frustrated? File a Complaint
Zomato
"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."
Manpreet K
Related Complaints
Makemytrip - Refund not received for Go Air Bookings Closed
We had booked ticket from Mumbai to Phuket through Go Air, however the Company got insolvent and all the flights got cancelled. We are yet to receive our refund for the flights. Reference No. *****************...
Jan 31, 2024 by Danish Shaikh
Makemytrip - Refund not delivered Closed
I tried to book in makemytrip for train ticket unfortunately it's not worked but my payment is completed and they said it'll be refund on sep **th today is sep ** they shown refunded but I don't get my money I checked balance it's not recieved ...
Sep 29, 2023 by Sohan Sebastian
Makemytrip - Make My Trip Credit note not fullfiled Closed
I had booked a holiday package (Booking ID - NH**************) from MMT but we were unable to aboard the flight beacuse of an unexpected passport issue, meanwhile although we requested for a refund. They did not agree stating that it is a non r...
Jun 07, 2023 by SHASHI KUMAR
Makemytrip - Misleading information on MMT website caused change of plans and prices Closed
I had booked a flight ticket and then wanted to reschedule it. I went to check for price on MMT website and it showed **** and when i clicked on pay button it showed technical error. With the amount mentioned I went ahead with change in my p...
Apr 11, 2023 by Atul Chaturvedi
Makemytrip - Charged but no services provided Closed
*. I booked Spicemax category tickets where your website apart from offering priority checkin, etc , also offers seats with extra leg space. But As I tried to web checkin after making the full payment , it does not allow me to select spicemax s...
Mar 17, 2023 by Pawan Kumar Rai