Jiomart - No refund for order

I have placed order on *th Sep **** details attached related to order details.
As the online portal prompted to make partial payment(Rs.****/-) which i made from my Sodexho card. And rest balance amount was to be given to cash.
Once the delivery person delivery the order.

After all this i did nt get any delivery after given delivery dates(which is skipping every day still).
I thought to check with jiomart customer service, which was frustrating. As these people were just to hear what customers say over phone and did nothing and they did not take any action against my issue a well. I did this multiple time but all the time same experiance. Where i had to explain every new executive with the story and they use to say they will resolve my issue. I asked for placing refund request, executive said they have placed it and nothing had happened that.
I could see the order status as Shipped still in the portal.

After seeing all this frustration, i sent email to jiomart grevience thinking i would get justice and get my actual refund.
But here also it is same story repeated. Where this team is also useless and i kept receiving emails reply(attached) saying i have to keep patience and wait. Which brought me to * months, still the issue is same and nothing has happened.

Customer executives or Grevience department have not placed and refund request they nor tried to resolve.
Nothing has happened. My money completely got stucked with this.


I thought being a big corporate of Relience company i thought i would not face any issues and made the payment.
But this is really a harrasment to customer that they made payement and no orders receieve.

No Order no refund, I have really had bad experiance with such big firm.

I just trusted this site and thought to raise voice in this portal where waiting to get justice for my issue.

Thanks in advance to all team involved.