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- No refund for damaged product Open
Kothandaraman A filed this complaint against undefined on Sep 23, 2021
I have ordered a moon lamp gift on April **, **** over this Memorable*D seller from Instagram for my anniversary on *th May ****. Paid *** Rs. via Gpay and **** via Cash on delivery to Shiprocket Courier service (AWB no.: **************). Received the product on *th May **** in an uneven box and same has been conveyed to the dealer that the box is not in shape. I opened the same *th May and found out it was not working. Informed dealer about this and requested for a solution. Due to lockdown he requested to wait and finally after many heated conversation they agreed for replacement by **th June and asked us to send the product back through professional courier. I have sent it and after that there is not proper update from them till date. There is no sign of refund or replacement and they dont even care to reply for the messages and not picking the call. Please help with refund.
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Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
undefined
Resolved
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Byju's
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
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