Asus India - Need refund for Asus ROG Phone 5
Ankit Kumar filed complaint against Asus India on Nov 21, 2021
I've submitted my device(Asus ROG Phone *) to your NDHN_ADM(Dhanbad, Jharkhand) service center on **-**-****.
My work is getting badly affected as all of my data and apps were on that device.
One of the main reasons for buying such a high-end device was for my daily work which now is getting highly affected and I have started to lose my daily wages because of it.
I cannot/will not trust this device ever again thus I cannot accept the repaired phone under any circumstances noticing the current scenario of the issues going on in this device. I am in contact with at least ***+ people who have submitted their phone(Asus ROG Phone *) to the service center with similar issues. And at least **+ people are complaining of a drastic decrease in performance on their devices post-repair.
This is highly an unacceptable situation owing to the price paid for the device and its resultant performance.
***** isn't a joke + the mental trauma it causes which is again caused by your month-long repair procedure.
Considering the ongoing issues of the device its resale value has dropped below *****INR in just * months.
Attaching a snapshot of the OLX page where users are trying to sell their Rog Phone * for as low as *****INR still under warranty but no one seems interested.
What would be the situation if the phone goes dead again just after the warranty? It would be a piece of garbage then.
It's such a shame that Asus being such a valuable and one of the many leading companies in the technology industry, this type of product is being circulated in the market. This device should have been recalled long ago.
I request you to provide me with the full refund of the device by **-**-****, ignoring the daily wage loss that I am suffering because of it.
Assuming that it would be taken care of, otherwise, I may proceed with legal actions thereafter.
Attaching the invoice copy of my device including other details.
RMA Number: INX*MB****
Service Center Name: NDHN_ADM, *st Floor ***&***, City Center Bartand, L.C. Road, Dhanbad ******
Submission Date: **-**-****
Thousands of customers like you have trusted Voxya to resolve their issues
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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