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Asus India
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Asus India?
If you are not satisfied with Asus India, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Asus India
But before filing a complaint, you should
a. Contact the customer support of Asus India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Asus India - Warranty extended promo offer rejected Open
Hi Team, I registered on https://www.asuspromo.in/ to avail extended warranty for my newly purchased ASUS gaming laptop within their offer period. This request was rejected, stating the registration was not done in ** days from the date of inv...
Sep 01, 2022 by Nikhil Mohan Satam
Asus India - gmail com Closed
Hi, I registered on https://www.asuspromo.in/ to avail extended warranty for my newly purchased ASUS gaming laptop within their offer period. This request was rejected, stating the registration was not done in ** days from the date of invoice....
Aug 30, 2022 by Nikhil Mohan Satam
Asus India - No refund replacement for a broken product Open
I bought the Asus ROG Phone * from Flipkart on *rd of October and received the phone on **nd of October **** but the phone's Wi-Fi stopped working after * month and ** days of usage which seems to be a common issue with the ROG Phone * due to m...
Jun 03, 2022 by Sarkiri Ingti
Asus India - Asus Rog 5 multiple motherboard failures Open
Hi I would like to get assistance on the complainant i have against ASUS India on *th June **** i brought Asus rog **gb ***gb from flipkart which cost ***** and it was fine until October *th ****, wifi suddenly got stopped and there was no way ...
Feb 09, 2022 by Mahesh Radhakrishnan
Asus India - Asus rog 5 multiple motherboard failures Closed
I bought Asus ROG* phone **GB ram/ *** GB storage from flipkart on June **** for Rs ***** under nocost emi using my credit card. First few months everything went fine. On November **th **** my wifi/hotspot stopped working. I searched google for...
Dec 22, 2021 by Harish S
Asus India - Motherboard replacement issue Open
I was facing issues with my motherboard, then I reached Asus care. they asked me to go to Asus service in Dehradun (Uttarakhand). and submitted motherboard for warranty claim. After ** days I got a call that your motherboard is replaced and you...
Nov 26, 2021 by Imraan Alam
Asus India - Phone s motherboard corrupts after update Open
I have bought a new Asus Rog * Phone from Flipkart,it was completely working alright but after * months of usuage I get an update after which my wifi and hotspot stopped working completely and after * days my *.*mm jack also stopped and after a...
Nov 25, 2021 by Navneet Singh
Asus India - Asus india not refunding my money Closed
I bought the Rog* model( AS ZS***KS)from flipkart on may**th this year Which is under warrenty after using it for around * months the phones Wi-Fi and hotpot stopped working all of a sudden after that automatically shutting down and then on t...
Nov 21, 2021 by Ankit Ranjan
Asus India - Need refund for Asus ROG Phone 5 Open
I've submitted my device(Asus ROG Phone *) to your NDHN_ADM(Dhanbad, Jharkhand) service center on **-**-****. My work is getting badly affected as all of my data and apps were on that device. One of the main reasons for buying such a high-end...
Nov 21, 2021 by Ankit Kumar
Asus India - Need Refund mental harrasment by asus Open
I have bought rog* mobile on August first week of ****..all of sudden on *th Nov.my wiffi n hotspot stop working..and on * Nov.my phone was dead...I have submitted my mobile to service centre on * th november**** ...and on ** th Nov...I got ...
Nov 19, 2021 by Vikalp gupta
Asus India - Asus not providing me my phone and it s in service center for 2 months Open
I have submitted my Asus Rog phone *(which is under warranty)to Asus Service Center on *th of September ****. Today it's **th of November I still haven't recieved my phone and whenever I'm calling them or mailing them the only reply I got was...
Nov 18, 2021 by Abhinil Mondal
Asus India - My brand new mobile is in service center for more than 40 days Open
I have given my new ROG * mobile to the service center for Wi-Fi & Hotspot not working issue on **/**/** and still haven't received proper solution. *st they said that they are replacing the motherboard board but after * weeks they said they ar...
Oct 27, 2021 by Ano Nitharshan
Asus India - Deficient service Open
I had given my laptop for screen replacement for which I paid Rs. **,***. However, the company handed over the laptop to me with a damaged keyboard, which they happen to damage it while screen replacement. While raising this issue face to fac...
Oct 21, 2021 by Vaishali Mehta
Asus India - Defective laptop sold by asus Open
Last year, on ** December,**** I bought ASUS TUF A** (Notebook FA***II) laptop for ***** INR. For a while, I didn't used headphone jack, otherwise it was working fine. It was around February, when I plugged in my wired headphone, which didn'...
Sep 17, 2021 by Dakshit chopra
Asus India - Phone not repaired and refund not provided Closed
Sir, I have purchased Rog Phone * and got delivered on *nd May and after using it for hardly * months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit...
Sep 07, 2021 by Harsh Raj
Asus India - Asus not giving me replacement for my defective unit Open
I have been going to this service center for * month and they haven't repaired my device properly. I am going for the same issue again and again but not service is provided they just returns me my laptop after *-* days with the same issues. ...
Jul 17, 2021 by vansh rastogi
Asus India - Asus is Unable to Resolve the problem Want Replacement Open
i have purchased Asus TUF FX*** Gaming Laptop from Sarthana Croma store Surat, Gujarat. From the very start i have encountered Blue Screen Issue Because of which the laptop used to Reboot Randomly and I end-up loosing all the work on which you...
May 07, 2021 by Yash Kikani
Asus India - An external hard disk worth INR 1500 paid not yet delivered Closed
I have bought Asus ROG Zephyrus Laptop from which there was an offer promo that if I pay Rs **** extra, I will get a external hard disk * TB. I paid on October **** perhaps . Today is September **** and I did not received my hard disk yet. I ha...
Sep 16, 2020 by Sarthak Haldar
Asus India - Service Denial Open
Since November ****, i am trying to get my laptop fixed but couldn't get any help. ...
Aug 29, 2020 by Rahul Chanda
Asus India - Asus Rog 3 Several issues after using the mobile for 2 weeks Open
I received this ASUS ROG * mobile from Flipkart on August ** ****. I have few complaints like there is a dark scale while watching videos, heating issues are there while playing games or while opening camera and charge is getting easily drained...
Aug 23, 2020 by Johnson Stephen S
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