Asus India - Phone not repaired and refund not provided
Harsh Raj filed complaint against Asus India on Sep 7, 2021
Sir, I have purchased Rog Phone * and got delivered on *nd May and after using it for hardly * months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit service centre and the nearest one was ** km. And, after visiting there I got to know that, specifically that Asus service centre was a fraudster and even they tried scamming my unit which was of rs. **,*** and visiting and returning cost me around *,*** and again after complaining to Asus they said to visit our nearest service centre which is in Dhanbad and it is around ***km from my location but after convincing my parents I got permission to visit Dhanbad and visiting and returning cost me around *,***. And finally, I reached the Asus service centre which is in Dhanbad. However, they helped and guided me a lot but they consumed more than a month to fix this issue and it was around ** days but unfortunately, they weren't able to fix the issue and after complaining again to the Asus call centre they provided me complete replacement of the unit. And, when I unboxed the new unit in the service centre it all worked fine in between I just checked the device from the outer not internally and after reaching home when I placed the sim in sim * slot I was shocked that sim isn't working then I placed that same sim in other brand phone and it worked fine and suddenly I got an update and after updating the device I got the same issue of wifi hotspot problem not turning on and because of that my parent's rebuked me a lot and even gave *-* slaps as they have right because they have purchased this phone as per my demand to use not to always submit in the service centre. And, literally sir I hadn't slept for the last * days because of depression due to this worst phone and sir we belong to a middle-class family, not from the richest one. So, sir now only the thing I want is the refund and nothing more than that or else I will do something which you can't think too because of depressions.
So, sir just I will say one thing please take your unit back and return my money or else I can't say what I will do to myself.....
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Anjalli desai on Oct 26, 2023
Asus India – Ms word not working Closed
Suddenly my ms office has stopped working.i am not able to use it.
Nikhil Mohan Satam on Aug 30, 2022
Asus India – gmail comClosed
Hi, I registered on https://www.asuspromo.in/ to avail extended warranty for my newly purchased ASUS gaming laptop within their offer period. This request was rejected, stating the registration was not done in ** d...
Harish S on Dec 22, 2021
Asus India – asus rog 5 multiple motherboard failuresClosed
I bought Asus ROG* phone **GB ram/ *** GB storage from flipkart on June **** for Rs ***** under nocost emi using my credit card. First few months everything went fine. On November **th **** my wifi/hotspot stopped w...
Ankit Ranjan on Nov 21, 2021
Asus India – Asus india not refunding my moneyClosed
I bought the Rog* model( AS ZS***KS)from flipkart on may**th this year Which is under warrenty after using it for around * months the phones Wi-Fi and hotpot stopped working all of a sudden after that automatically...
Sarthak Haldar on Sep 16, 2020
Asus India – An external hard disk worth INR 1500 paid not yet deliveredClosed
I have bought Asus ROG Zephyrus Laptop from which there was an offer promo that if I pay Rs **** extra, I will get a external hard disk * TB. I paid on October **** perhaps . Today is September **** and I did not re...