Myntra
- Myntra MYNTRA INSIDER POINTS Open Open
Nikita G filed this complaint against Myntra on Dec 11, 2019
Well, MYNTRA has caused me immense trouble and frustation, agony. I had placed order from Myntra and bimistake I collected the insider points.The product received did not fit me well and I wanted to return it.
I have called myntra support about ** times in past * days. Will give bullets on how was I treated:
*. Phone was kept on hold for indefinite times
*. Tier * people do not know how to respond to customer query well
*. When escalated to Escalation Manager - they cut phone too after not being able to respond to my query, they kept on pushing my case further by ** hours and failed to provide any resolutions
Escalation Managers kept repeating same irrelevant information for n number of times.
What kind of policy is this??? Which is causing so much trouble to their so called VALUABLE CUSTOMER????
Case Manager was suppose to call me on same, its been more than ** Hours now. But i am not seeing anything happening.
The call is not transferred to same superior again so I have explained my case to various escalation managers and tier *.
Myntra is such a reputed brand. This is really not expected from them.
I do not want points which are of no use. The points credited are no where equal to the amount of item purchased. I want my MONEY back.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Myntra
Resolved
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