Asus India - Motherboard replacement issue
Imraan Alam filed complaint against Asus India on Nov 26, 2021
I was facing issues with my motherboard, then I reached Asus care. they asked me to go to Asus service in Dehradun (Uttarakhand). and submitted motherboard for warranty claim. After ** days I got a call that your motherboard is replaced and you can collect a replacement motherboard. I reached the Asus service center and collected the replacement motherboard (it was not new) I received an old motherboard as a replacement.
Still, my PC was dead so I trusted Asus and installed the replacement motherboard in my PC. Please be noted that this is my gaming PC. I started playing online games and after a few days, I got to know that motherboard is old and has undergone some bios flashing (with fake serial number and UUID) which is very important to play most modern multiplayer games.
I have contacted Asus customer care and CEO helpdesk multiple times for the past * months but no one is helping or even trying to resolve my issue.
Thousands of customers like you have trusted Voxya to resolve their issues
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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