Asus India
- Motherboard replacement issue Open
Imraan Alam filed this complaint against Asus India on Nov 26, 2021
I was facing issues with my motherboard, then I reached Asus care. they asked me to go to Asus service in Dehradun (Uttarakhand). and submitted motherboard for warranty claim. After ** days I got a call that your motherboard is replaced and you can collect a replacement motherboard. I reached the Asus service center and collected the replacement motherboard (it was not new) I received an old motherboard as a replacement.
Still, my PC was dead so I trusted Asus and installed the replacement motherboard in my PC. Please be noted that this is my gaming PC. I started playing online games and after a few days, I got to know that motherboard is old and has undergone some bios flashing (with fake serial number and UUID) which is very important to play most modern multiplayer games.
I have contacted Asus customer care and CEO helpdesk multiple times for the past * months but no one is helping or even trying to resolve my issue.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Asus India
Resolved
Frustrated? File a Complaint
Whirlpool India
"Whirlpool refunded my money after the legal notice was sent to them. In less than 4 months this issue was resolved, which probably would have taken years otherwise. THANK YOU."
Balaji C
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