Make my trip - money not refunded for hotel booking after cancellation

I had a booking for a hotel in Bangkok for * nights(Grande Center Pointe Hotel-Ploenchit) oct*-*th **** for which initially the booking fee was only Rs* , as the last date to pay in full was approaching i attempted to make the entire balance payment of Rs **,***.** on their app - after ** unsuccessful attempts via debit and credit cards , i was finally able to make the payment through my HSBC netbanking as the amount showed as debited from my account but upon returning to the booking page -it still showed only Rs * paid towards booking. MakeMyTrip then proceeded to cancel my booking as cancelling according to the terms and conditions ensured ***% refunded, after cancellation i still only received Rs * . I have sent them my bank statement clearly showing the total money paid to the hotel but there has been no resolution from MakeMyTrip to refund my money- they just keep closing my grievance ticket without any resolution. I urgently need my money refunded my MakeMyTrip. MMT Reference No. ***************** : NH**************