OYO Rooms
- Money deducted twice but did not get the booking Closed
Pranshu Kakkar filed this complaint against OYO Rooms on Mar 15, 2023
I booked a hotel named the premium villa located at kailash colony, delhii and payed the full amount for the same i.e ***. When i went to hotel the reception told me their is no booking on my name in their server. Then I called oyo customer support first they said they are processing my booking and for half an hour i waited but it was still not showing in the hotel’s server then i called them again now they told me that they are cancelling my previous booking and will refund whole amount in half an hour and they told me if i want to proceed with my booking again i have to pay ***₹ and so i did they gave me the new booking id but it was also not showing in the hotel’s server i called them four to five time everyone said they processing it and told me to be on call and after half an they were cutting the call. All in all they are not refunding my money.
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Resolution Demanded:
Refund / Credit for purchase
OYO Rooms
Resolved
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