Amazon - Missing wrong Product

Naim Adam Inamdar filed complaint against Amazon on May 12, 2022

Ordered samsung galaxy M** *g mobile from Amazon when opened delivered package received "Surf Excel along with deck of cards" inside mobile box instead of mobile phone. Raised the issue to AmazonCC immediately then they took ** days for investigation and then denied for replacement or refund stating that they have delivered right product. My order details as below
Order date:**-Mar-****
Order #:***-*******-*******
Order total: **,***.** (* item)
I am very disappointed with there service and loosing my hard earned money. They are not ready to listen my problem further.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Amazon

994

Total Complaints

408

Total Resolved

41.05%

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