Irctc Indian Railways
- Missed my confirmed train due to wrong timings on the railway app Open
Nikita Kapoor filed this complaint against Irctc Indian Railways on Jul 04, 2022
Myself single mother travelling with my * kids from madgaon station Goa to new delhi in Sampark kranti with my * kids alone on **th June ****. I was following the rail yatra app which is an authorised app by Indian railways to check the train timings. The timings on the app was **.** and i reached the station at **.** with my kids. There I got to know that the train already left the station at ** and **.** were the old timings new timings are ** which is not updated on the app. I got the panick attack as I was not able to think what can I do now. I left my kids alone on the station with the luggage and went to check the next train as I had to report at my work next day morning. At ticket counter they said next train is at **.** and u have to pay **** cash. I was not carrying that much cash as I was traveling alone, i request the lady that if I can pay by card or phone she said only cash "lene hai to lo nai toh niklo". I ran to atm both the atm machines were not working I requested to many cab drivers and arranged cash and got the tickets. Me and my kids were so mentally disturbed. I request you to pls help me to get my money back that is ****.
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Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Irctc Indian Railways
Resolved
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