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AirAsia - Missed flight because of airline

Aurobindo Dutta filed complaint against AirAsia on Jan 6, 2020

PNR - RUI*PC, Rs ****, * Travelers
PNR - Y*SMGG, Rs ****, * Travelers (Senior Citizens)
AirAsia flight I*-**** at *:** PM on **-Dec, Sat. Message received from AirAsia on **-Dec at **:** AM stating flight has been rescheduled to * PM on the same day. Accordingly, we reached the airport counter at around *:** PM and got to know that flight has already departed as per the originally scheduled time of *:** PM. I asked for booking on a next available flight and it was not honored. Please note that flight was not canceled and rather we missed the flight because of incorrect communication. I had to book a GoAir flight, PNR - VEN**U at *:** PM for Rs **,***. The GoAir flight also got delayed and it departed at *:** PM. All these troubles were because of incorrect communication from AirAsia and I need compensation. Leaving aside the harassment, financially I had to spend Rs *****.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

AirAsia

36

Total Complaints

15

Total Resolved

41.67%

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