- Misleading product description, not cancelling order Closed
Pepperfry — Incorrect Product Description, No cancelling/returning order
This is regarding my order: ********* placed on **th January ****
**:**:** IST of Rs *****.
I was told the product has storage inside the bed and have a placn on the bottom to store it. But it turns out it is just a space under the bed and when I asked them to cancel the order, they are not cancelling. Their executive told me if there is no plank in the bottom, it will not be called as storage, now the same person is saying the opposite.
Even on the website they have not mentioned this, it is against their own policy.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
I had placed an order with pepperfry for ceramic tumblers * nos . They supplied smaller ones and when asked to replace correct items, pepperfry cancelled the order and initiated refund. But against an amount of Rs ***/-, only Rs ***/- is refund...
Jan 15, 2021 by ashok m
I order an Ergonomic chair from Pepperfry and it was delivered and assembled. After assembly, I noticed that the backrest was loose and shaking. I registered a return request, they sent over a carpenter to validate. He shouted at us that the...
Dec 16, 2020 by Kavya Bala
Ordered a storage bed from pepperfry and it came without a bottom. It has no storage. In the description and reference images, it says it has a storage but this bed has no facility for storing. They are denying a return and saying the product i...
Oct 29, 2020 by Siri H
I have odered * product in that one wardrope quality is very low having multiple issue with that n they are not returing product, Second bed i odered its delay and recived after one week and they sended wrong product, Third already dealy n do...
Oct 09, 2020 by Irshad ali
I got this wardrobe from pepperfry last year july n it's such a horrible product my entire wardrobe is covered with white powdery fungus On speaking to the customer care they say its mansoon n it's normal My clothes are getting spoilt every...
Aug 17, 2020 by Dhiraj kaskar