- Misleading product and information on website Open
They provide misleading information on their website about the product features and the assembly time of the products and do not fulfil anything. You keep calling them to resolve your issue but they won't attend to that. After multiple requests and calls from the customer side, one fine day one of their executives calls and says that no we cannot accept your request.
I bought a bed which clearly mentioned on the website that it has box storage. But there is none! What they mean is that just lift the plank and put your stuff on the floor under the bed. They did not also put any pictures of the box storage on the website to con the customer.
Also, they say that after delivery, we will assemble your product within ** hours. It took * days (*** hours) and repeated requests after which the bed got assembled, that too the misleading piece!
Order No: *********
Haku Queen Bed with Headboard and Box Storage in Wenge Finish by Mintwud
Shipped On: **th Apr ****
Shipped By: Pepperfry
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."
I ordered for Bedsheet for Rs. **** hoping to receive * bedsheets by comparing prices of all other suppliers. They were legible by mentioning in the title itself. But I have realised that Urban Ladder has put their title very cunningly sighting...
May 11, 2019 by I Kowda
I purchased the product only after seeing the *-day return policy. After assembling the bed we noticed that the floorboard is not attached to the frame of the bed and comes loose very easily. After initiating a return stating incorrect product ...
May 04, 2019 by Arunadhri
Pepperfry - Refund not made Closed
Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...
May 03, 2019 by SHAILESH KABRA
I raised an order ********* on Mar *, ****, *:** PM. I waited till **th March for the delivery. When the delivery guy came at my door, they opened the package and I found it as the wrong product. I rejected the product at the same time. Deliver...
Mar 24, 2019 by Rahul Verma
I am appalled by the customer service that I’ve received regarding the cancellation of order at Pepperfry.com. Not sure who is managing the service desk, but their customer care executives are extremely unempathetic. I had placed two dupli...
Mar 05, 2019 by Arpita Rao