- Misleading listing of product and refusal to give refund Closed
They are listing ergonomic office chairs on their website which were on sale. One of them had a headrest and I wanted to use it as I have back problems. However, when the chair arrived, I found out that the chair doesn't actually have any support and will lean back entirely to almost *** degree position at the minimum weight applied on to it as one would when sitting on a supposed "ergonomic" chair meant for back support. I filed the product as defective as it doesn't serve it's intended purpose at all, and there is no mention whatsoever in the website that there is no locking mechanism for the back of the chair. However, pepperfry is refusing to address the issue and is saying that they don't accept refunds.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."
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Apr 16, 2020 by Ankita Pujari
i am ashwin my wapp no is ********** . as promised by pepperfry no return has been initiated till date.the conolaint was first lodged on **.**.**...
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Oct 24, 2019 by Alpesh Barot
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Jul 05, 2019 by Divya