- Misleading Info by Pepperfry and refusal to cancel the order Closed
It is incredibly difficult to find a fraud firm like Pepperfry in these days of Amazons and Flipkarts. I can never ever think that cancelling an order can be so big a challenge. And I have not placed any order for furniture. It is an exhaust fan order which has been placed less than ** hours before.
To give you a brief of the case, I placed an order ********* for Exhaust fan yesterday ie * th August and within ** hour of placing the order, I wanted to cancel the order as I realised that pepperfry has not given the complete description of the product viz Airflow rate. Nowhere is it mentioned what the airflow rate of the fan is which is such a crucial parameter.
I didn't find any cancellation button on the webpage so I called the customer care but I was shocked to know that I can not cancel the product once an order has been placed. I wonder how come in this age you can't cancel a product within ** hours of placing an order. The Product has not been yet shipped and to top it all they have not given the full specs of the product as well. I want my product to be cancelled and money refunded immediately
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
I bought a dining table from pepperfry on **th June. Till now, my product is not delivered. It was supposed to be delivered by *th July. Called customer care many times. But they are not responding properly. Escalated to the highest level. Stil...
Jul 05, 2019 by Divya
A defective item is delivered by Pepperfry as the table lamp is not working with a brand new E** bulb. I had reported this incident to Pepperfry on * July **** but they do not even bother to respond....
Jul 02, 2019 by Thangaperumal Nadar
I ordered for Bedsheet for Rs. **** hoping to receive * bedsheets by comparing prices of all other suppliers. They were legible by mentioning in the title itself. But I have realised that Urban Ladder has put their title very cunningly sighting...
May 11, 2019 by I Kowda
I purchased the product only after seeing the *-day return policy. After assembling the bed we noticed that the floorboard is not attached to the frame of the bed and comes loose very easily. After initiating a return stating incorrect product ...
May 04, 2019 by Arunadhri
Pepperfry - Refund not made Closed
Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...
May 03, 2019 by SHAILESH KABRA