- Misleading Info by Pepperfry and refusal to cancel the order Closed
It is incredibly difficult to find a fraud firm like Pepperfry in these days of Amazons and Flipkarts. I can never ever think that cancelling an order can be so big a challenge. And I have not placed any order for furniture. It is an exhaust fan order which has been placed less than ** hours before.
To give you a brief of the case, I placed an order ********* for Exhaust fan yesterday ie * th August and within ** hour of placing the order, I wanted to cancel the order as I realised that pepperfry has not given the complete description of the product viz Airflow rate. Nowhere is it mentioned what the airflow rate of the fan is which is such a crucial parameter.
I didn't find any cancellation button on the webpage so I called the customer care but I was shocked to know that I can not cancel the product once an order has been placed. I wonder how come in this age you can't cancel a product within ** hours of placing an order. The Product has not been yet shipped and to top it all they have not given the full specs of the product as well. I want my product to be cancelled and money refunded immediately
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
I got this wardrobe from pepperfry last year july n it's such a horrible product my entire wardrobe is covered with white powdery fungus On speaking to the customer care they say its mansoon n it's normal My clothes are getting spoilt every...
Aug 17, 2020 by Dhiraj kaskar
I ordered a wall art from Pepperfry I wasn't there in town so I let me neighbour collect my package. When I returned home to check the product to see it was totally different from what I ordered.i asked for a replacement of the product they say...
Jul 21, 2020 by Akshaykumar Akkinapally
I had placed an order for a desk and ergonomic chair on *th April, ****. After the extension of lockdown by Indian Govt. I received an email from Pepperfry stating I can cancel my order. Here is the text from the email: "This is with reference ...
Apr 16, 2020 by Ankita Pujari
i am ashwin my wapp no is ********** . as promised by pepperfry no return has been initiated till date.the conolaint was first lodged on **.**.**...
Feb 08, 2020 by ashwin bhaisare
They are listing ergonomic office chairs on their website which were on sale. One of them had a headrest and I wanted to use it as I have back problems. However, when the chair arrived, I found out that the chair doesn't actually have any suppo...
Jan 20, 2020 by Souradeep Roy