- Misleading description of storage in bed Open
I ordered a bed with box storage as well as an accompanying mattress on the Pepperfry website. The bed I received had no bottom i.e did not have box storage, and I was told to instead put a few loose sheets of plywood underneath. The mattress was supposed to come with a free pillow but I did not receive it. I immediately called up the Pepperfry customer service number and gave them all the details they required, including photographs and a description of what was wrong with the bed. However they refused to grant me a return and refund, and I was told that the ‘model design’ of the bed did not come with a fixed bottom. This is clearly a case of a misleading/blatantly incorrect product description.
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"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
I bought a dining table from pepperfry on **th June. Till now, my product is not delivered. It was supposed to be delivered by *th July. Called customer care many times. But they are not responding properly. Escalated to the highest level. Stil...
Jul 05, 2019 by Divya
A defective item is delivered by Pepperfry as the table lamp is not working with a brand new E** bulb. I had reported this incident to Pepperfry on * July **** but they do not even bother to respond....
Jul 02, 2019 by Thangaperumal Nadar
I ordered for Bedsheet for Rs. **** hoping to receive * bedsheets by comparing prices of all other suppliers. They were legible by mentioning in the title itself. But I have realised that Urban Ladder has put their title very cunningly sighting...
May 11, 2019 by I Kowda
I purchased the product only after seeing the *-day return policy. After assembling the bed we noticed that the floorboard is not attached to the frame of the bed and comes loose very easily. After initiating a return stating incorrect product ...
May 04, 2019 by Arunadhri
Pepperfry - Refund not made Closed
Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...
May 03, 2019 by SHAILESH KABRA