Pepperfry
- Misleading description of storage in bed Open
Ambika Chandra filed this complaint against Pepperfry on Sep 16, 2018
I ordered a bed with box storage as well as an accompanying mattress on the Pepperfry website. The bed I received had no bottom i.e did not have box storage, and I was told to instead put a few loose sheets of plywood underneath. The mattress was supposed to come with a free pillow but I did not receive it. I immediately called up the Pepperfry customer service number and gave them all the details they required, including photographs and a description of what was wrong with the bed. However they refused to grant me a return and refund, and I was told that the ‘model design’ of the bed did not come with a fixed bottom. This is clearly a case of a misleading/blatantly incorrect product description.
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Resolution Demanded:
Refund / Credit for purchase
Pepperfry
Resolved
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Max Serve Solutions Pvt Ltd
"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."
Purushothama N
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