Makemytrip
- Misinformation Lack of Information lead to Ticket Cancellation Open
Rishabh Singh filed this complaint against Makemytrip on Nov 12, 2023
Booked flight tickets from India to Singapore and return. Due to delay in visa asked CC to help with rescheduling to next day. CC connected to Singapore Airlines support but they said it's not possible to reschedule. I asked if I can cancel and get some refund but SA support asked for another *k just to cancel the ticket without any refund. During the whole conversation I mentioned to reschedule/ cancel only the onward ticket as I will be traveling once I receive my visa.
I didn't cancel the onward ticket because they were asking for *k so I booked another ticket when I received my visa next day. When I was at airport and tried to download the return ticket, I found out there is no ticket.
I called MMT CC and they said your PNR has changed and they will be sharing the new PNR on email. When I checked my email next morning in Singapore, I couldn't find any email from MMT CC. In the evening that day I called MMT support from Singapore asking about my ticket and they said your ticket has been cancelled.
So in short because I didn't travel with onward ticket, they cancelled my return ticket as well. Without any communication or warning even when I was on call with them for an hour saying again and again that I just wanted to reschedule or cancel the onward ticket and wanted to keep my return ticket.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Makemytrip
Resolved
Frustrated? File a Complaint
Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
Related Complaints
Makemytrip - Mental harassment by Makemytrip Closed
I was denied checkin against my booking at Hotel Levante on **th Jun. Despite of multple calls no action was taken and no one called me back from MMT. I took the checkin by paying the additional amount and escalated the issue to the MMT team to...
Jun 27, 2024 by Kapil Agarwal
Makemytrip - Transaction failed ticket not issued refund needed Closed
I had booked a flight for Amritsar to pune via MakeMyTrip. And the amount for the same got deducted from my bank account. But it shows transaction failed! And I have tried my best to reach to MakeMyTrip but they're not responding to any of the ...
Jun 27, 2024 by Sunanda Menon
Makemytrip - NON REFUND OF CANCELLED TICKETS Closed
I Have Booked Flight Tickets from Hyderabad to Dehradun on **.**.**** Rs.*,**,***/- and Advance Given on **.**.**** of Rs.**,***/- , Total Ticket cost for ** Passengers are Rs.*,**,***/- and we hae cancelled * tickets on same day and after * da...
Jun 18, 2024 by CHUDI DHEERENDRA RAO
Makemytrip - Refund not received for Go Air Bookings Closed
We had booked ticket from Mumbai to Phuket through Go Air, however the Company got insolvent and all the flights got cancelled. We are yet to receive our refund for the flights. Reference No. *****************...
Jan 31, 2024 by Danish Shaikh
Makemytrip - Refund not delivered Closed
I tried to book in makemytrip for train ticket unfortunately it's not worked but my payment is completed and they said it'll be refund on sep **th today is sep ** they shown refunded but I don't get my money I checked balance it's not recieved ...
Sep 29, 2023 by Sohan Sebastian
