Amazon .in
- Mi a2 mobile on exchange offer was not delivered Open
Sujata shetty filed this complaint against Amazon .in on Jul 22, 2019
I had ordered mi a* mobile on amazon prime sale on July **th where I got exchange offer on my old phone and discount by my Hdfc card. However, on July **th delivery boy came with a box where this box with new mobile was not getting scanned so he said he will come next day. The same day I got an IVR call from amazon. I informed attempted but not delivered. The same day I get a call from the delivery office stating mobile will be delivered on **th July but not delivered. On **th again got an IVR call from amazon.in when I mentioned them not attempted today and the delivery agent is not picking up calls as well. On July **nd I get a refund initiation notification from amazon.in.
When I check with them why my order is cancelled they are just apologising and not giving a proper reason for the refund. They are saying there are offers having daily you can keep checking. Whereas when I checked online today there are no offers which were available that day and I have to pay **** extra than another day ie. on July **th. If I buy in exchange today the Amazon delivery agent also not picking up my calls. When I try calling amazon customer care the page is taking me to talk conversations that I had with amazon customer care. This is purely harassing customers. Without customer consent, they return the order and initiate the refund. When asked about this do not provide proper resolution. Hence I want to complain about this case in consumer court. Kindly help me with this.
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Resolution Demanded:
Apology letter from company
Replace / Fix problem
Damages for loss and agony
Amazon .in
Resolved
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Byjus
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
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