Myntra
- Malpractice Refusing to return exchange wrong partial delivery Closed
Indranil Lahiri filed this complaint against Myntra on Mar 19, 2023
I want to share an incident with Myntra
Order number *********************
Complaint number IN********************
I ordered a Women Kurta Set (Kurta, Trouser & Dupatta)
The package was delivered on March **, ****.
The package was only having a Kurta that too looks different than the photograph shown in the app.
It didn't have the Dupatta & the Trouser.
I didn't know the policy says that if something like this happens, I need to report within ** hours. (I am wondering if a customer is not at home & allows a delivery agent to deliver the product to a neighbour & returns after a week & find something like this, then what will happen.) Instead of reporting to customer service, which is very hectic for me, I placed a new order as a replacement.
When the delivery agent arrived, he refused to take the product & also didn't give me the replacement & asked me to call customer service.
Now they are unwilling to help & closing my complaint without any resolution. I even told the customer service that I will go to social media & will highlight this. But I am shocked to see their audacity of not taking any ownership.
FYI ... Myntra knows that the order concerned has a history of defaults. Still they are doubting an Insider Customer. That brings the kind of Service Level they are providing.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Myntra
Resolved
Frustrated? File a Complaint
Goibibo
"I am thankful to Voxya team for resolving my complaint within few days."
Rupak Mitra
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