Tatacliq - Logistic issue while return and no refund for my order

This is further escalation on complaint no:********.
I had initiated a return on **-Jan. Return cancelled on ** Jan with the reason wrong product returned.

I returned the same product which I received from tata cliq, because size fit issue, and I didnt like the quality.

Curomer care and cs magement team justification that I have bad purchase history and negative sentimate. but that doesnt justify the above problem I faced.



Customer care not providing the correct investigation for order reference number - *********