Byjus
- Learning tablet sold but not provided in six months Closed
Ajay Sankar. A filed this complaint against Byjus on Dec 02, 2022
I was sold the BYJUS NEET coaching package for my daughter in May ****. Among the components of the package, a learning tablet was also sold. It has been six months and we have not received the same. I have been following up since September via phone and then emails with no resolution. They keep telling me it is being addressed and the latest response for my continued followups is "We have taken note of your request and forwarded it to the concerned department."
The support experience has been very frustrating and a big investment of my time and efforts. My daughter has already completed more than half of her academic year, and I am unable to supplement her learning pursuits that was sold by BYJUS. Their sales representative was so pushy, hurried and ensured the package was sold with such fervour. Now when I am asking for something that was sold as part of the package, I get such a run around? The most disgruntling part of this experience is that, they ignore my requests/ e-mails/ calls and don't even care to tell me whether or not they will fulfil their sales pitch. have the order summary and also the screenshot of the video sales call, wherein the learning tablet is clearly included as part of the sale.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Replace / Fix problem
Byjus
Resolved
Frustrated? File a Complaint
Flipkart
"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."
Nirmala Mary
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