Amazon - Laptop delivered with mismatching features

Nikhilanand Arya filed complaint against Amazon on Jul 21, 2022

I ordered ASUS Laptop UX***EA-KG***WS from Amazon. The product description assured me of the NumberPad*.* (Numeric Touchpad) feature but the item delivered does not have this feature.(Please see https://www.amazon.in/gp/product/B**PYVS**Q/ref=ppx_yo_dt_b_asin_title_o**_s**?ie=UTF*&th=*). I raised the complaint to amazon customer support for a mismatch in the feature and delivery of the unsealed products but they denied my request. Later, I complained to the online consumer form also but there also amazon denied my request.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Amazon

994

Total Complaints

406

Total Resolved

40.85%

Consumer Satisfaction

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