- Item Not Delivered Refusal of Delivery Closed
Zomato offers various deals and combos that seem cost effective to the user. I ordered a combo from Burger King which had the primary item - burger I was interested in and bought it as a combo since other items were a part of the deal and I would land up saving a bit. However, I did not receive the burger itself. I asked the customer service executive to resend the burger - but he refused, citing they do not send over missing items. I offered to return the remaining items but the executive dismissed it as an option. Refund on the combo too was denied. So I was cheated into buying things in the name of a "combo" when the primary thing I wanted was refused to me. I asked to speak with the executive's senior and he promised me a call back in an hour. I waited for and hour and a half and no call back. I re-initiated the issue with customer care and after the long harassing process I was promised another call back in ** minutes. I'm not confident I'll be getting a call back in any reasonable amount of time and they are clearly waiting for me to run out of energy and motivation to follow up with this issue. The total loss I've suffered in terms of time and harassment is much more than the meagre amount the combo was for. This feels unfair. It seems like a systematic way that Zomato has made a part of its policies to cheat its customers. And I happen to be one of the customers who have actually paid for their Gold Membership!
Are you brand?
Are you Lawyer?
Apology letter from company
Damages for loss and agony
"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Zomato - Refund not received Closed
my sister order * nos pizza order no.********** but order cancelled by zomato and money will not refunded yet....
Sep 08, 2023 by ravendra kumar tripathi
I ordered a cake at a different location unknowingly but unable to cancel it even after one second.Customer support executive rudely told that order could not be cancelled even though the location is wrong. what kind of service they are progidi...
Sep 03, 2023 by ANIKETH MOORTHY SATHISH KUMAR
Zomato - Fraud Closed
I have ordered food from zomato, paid online, delivery guy marked my food to be delivered but i didn't receive food but my money got deducted. Now i have no evidence of order id, no number of the delivery partner. ...
Sep 01, 2023 by Sanchari roy
I placed through Zomato from Bakers Street. The paneer patties I received were of poor quality and had an unpleasant odor, indicating that they were stale. i emailed zomato for refund and instead of giving me a full refund, they give me a coupo...
Aug 31, 2023 by Amit Mathur
I have ordered some food through Zomato which was promised to be delivered with in * hour. Delivery executive was in traffic so he wasn't able to deliver the food within promised time. I asked the support executive to assign other delivery exec...
Aug 28, 2023 by Nisha Shaw