IRCTC - IRCTC not refund cancelled ticket amount

Ravindra Yadav filed complaint against IRCTC on Oct 15, 2019

Due to ticket confirmed in RAC I have cancelled my travel on ** Jun **** from SKN to ANVT(Train No *****) with PNR Number **********(file TDR) and same day I booked ticket ** Jun **** from ALD to ANVT Train No ***** PNR No ********** coz no tickets available for same date jouney.
As per IRCTC reply claim repudiated and Reason for Repudiation/rejection: ,AS PER CHART, PASSENGER HAS TRAVELLED. Sir If travel on ** Jun **** from SKN to ANVT(Train No *****) with PNR Number ********** then how next day I travel from ALD to ANVT Train No ***** PNR No **********.
I have send email on care@irctc.co.in but every time they rejected my refund on same line and previous data deleted from my IRCTC account. Many times I call to IRCTC but every time they give me unsatisfactory answer and closed my case. Every time I told him if i am traveled on **rd RAC ticket then how I travel on **rth Jun **** but they are not ready to think seriously on this matter.
Request you kindly resolve my problem.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

IRCTC

194

Total Complaints

Total Resolved

45.36%

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