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IRCTC - IRCTC repudiated EDR incorrectly

AMITANSHU KUMAR filed complaint against IRCTC on Sep 26, 2025

IRCTC - IRCTC repudiated EDR incorrectly,
I booked HOWRAH DURANTO TRAIN NO.***** with PNR PNR: ********** from Raipur to Howrah which was more than ** hour late and there was no sense in travelling and didn't board the train and filed TDR well before train arrived the station as Chart was prepared. But status shows EDR Repudiated.
Details of Travel is as below
Name- AMITANSHU KUMAR
Train- HOWRAH DURANTO TRAIN NO.*****
Boarding- Raipur ** SEPT ****
Destination: HOWRAH ** SEPT ****
Class: A*
Before filing TDR I called customer care and Railway Helpline at *** as advised by Customer Care, it was confirmed by them that TDR will be accepted. This is completely unfair that Trains are so late and a valid TDR is not allowed.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

IRCTC

193

Total Complaints

88

Total Resolved

45.60%

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