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Goibibo.com - International flight purchased through Goibibo com Flight cancelled by indigo airline because of Cov

Hasnain Ansari filed complaint against Goibibo.com on Jul 27, 2020

International flight purchased through Goibibo.com, from Dammam to Raipur for ** May ****, on **th April **** Flight was cancelled by indigo airline because of Covid-**, and i got message that my amount is in credit shell at goibibo.com, and can be used within one year, now in the month of July ****, iam trying to use the credit shell but can not be used for new booking with the same passenger details as earlier. after that i contact to Indigo and they confirmed me that they have already refund the amount to goibibo.com , but still i have not been refunded from goibibo.com , nor the credit shell can be used. i hope my problem will be resolved through this platform.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Goibibo.com

45

Total Complaints

9

Total Resolved

20.00%

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