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Goibibo.com - Flight cancelled credit shell issued and balance available in indigo but goibibo says cannot use i

Shikha Pareta filed complaint against Goibibo.com on Apr 16, 2020

I had Cancelled booking against full refund in credit shell. Previous booking amount was ****, and i used the credit shell balance for new booking, after booking when i check available balance in credit shell in goibibo it shows only once credit shell balance can be used but indigo customer care and also credit shell score says/displays a balance amount of ****.
Will i be able to use my balance amount as i did booking from goibibo app. Please let me know. Or goibibo is digest the balance amount?

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Goibibo.com

45

Total Complaints

9

Total Resolved

20.00%

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