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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Goibibo.com - REFUND OF AIRFARE Open
I had booked a flight from Pune to Bangalore, and from Bangalore to Chennai through GOIBIBO. My PNR was XUEVRB. My flight was cancelled by Air India Express due to operational reasons. I then filed a refund claim from the airline as well as GOI...
Jul 26, 2024 by Kanwaljit Singh Ralhan
Goibibo.com - Refund is not credit Open
Dear Sir My Train ticket booking failed on ** September. Successful amount deduction in my Account of Rs. *** only through UPI. Transaction I'd is UPI/DR/************/HDFC/goibiboupi/ Payment ***.** Goibibo aap show ur refund...
Oct 16, 2022 by Sachin Kumar
Goibibo.com - Refund not credited from flight cancellation Open
I have requested IBIBO for my refund. The screen shot is attached for your reference but till date I have not received the payment. ancelled Trips (*) Bengaluru - Lucknow One Way FlightBooking ID - GOFLDMTAND*EB*********** View & Mana...
Jul 23, 2022 by Sudhanshu Narain
I was booking a train ticket but i got booking id TRNMFTJMIRB*FQ and tax invoice is generated where my payment is shown of ₹****. But i didn't receive any tickets or related details. The goibibo customer care says that I don't have any refund...
Dec 01, 2020 by Angilina Topno
Goibibo.com - Fare deducted but no confirmation Open
I tried to make a flight booking on ** September **** **:** hrs for VNS -BOM for travel on ** September **** ....I selected flight and entered traveller details as well post which I was redirected for payments and amount of **** was deducted T...
Sep 11, 2020 by Jagdish Yadav
Goibibo.com - Airline ticket cancelled But not received refund Open
We have booked Emirates Airline ticket with goibibo.com to fly dubai for vacation purposes. Because of Covid** pandemic we are not able to fly since all international flights has been cancelled. now we are calling goibibo.com to reschedule or r...
Aug 25, 2020 by Mohammed Asif
Goibibo.com - Goibibo not reverting full refund Open
I have booked a flight from Bangalore to Male return thru Goibibo website. Owing to Pandemic, like others, Srilankan airlines had cancelled my flight. Now, I am asking for my full refund from Goibibo. They are denying and reluctant to revert my...
Jul 30, 2020 by Karan Sood
International flight purchased through Goibibo.com, from Dammam to Raipur for ** May ****, on **th April **** Flight was cancelled by indigo airline because of Covid-**, and i got message that my amount is in credit shell at goibibo.com, and ca...
Jul 27, 2020 by Hasnain Ansari
Goibibo.com - Money debited but Flight ticket not booked Open
i was tried to booked a ticket of flight on date *-**-**** and my money is deducted through UPI payment with UPI reference ID is- ************ . But my money was deducted and shows transaction was failed , After * seconds itShows successful ...
Jul 18, 2020 by SHASHIKANT PANDEY
Goibibo.com - Cancellation Refund of flight ticket Open
Hi, I have booked the flight in Goibibo.com from Bangalore to Jeddah (SA). i request for the cancel the ticket to goibibo, they told they are going to do the cancellation process and refund the amount. But unitl now it has to not at cancelle...
Jun 04, 2020 by Shaik Khalid Basha
Goibibo.com - Refund not received Open
Refund not received for the following booking. Still, it is showing as Refund/Cancellation is in progress. *. Booking Id: RBN****CX**, Travel Date: **th May ****, Booking Amount: ***, Current Status: Refund is in process *. Booking Id: RBN**B...
May 19, 2020 by Anuj Kumar
Goibibo.com - Incorrect Refund of Cancelled Air ticket PNR No Open
I have purchased a flight ticket from goibibo.com for the date ** April, **** from DEL to CCU Flight Indigo (PNR : GHN**Z and Booking ID Ref: GOFLD**fde**********). I would like to bring your notice that above PNR was booked by paying an addit...
May 15, 2020 by PARITOSH KUNDU
I had Cancelled booking against full refund in credit shell. Previous booking amount was ****, and i used the credit shell balance for new booking, after booking when i check available balance in credit shell in goibibo it shows only once credi...
Apr 16, 2020 by Shikha Pareta
Goibibo.com - Wrong meal plan in hotel booking Open
This is for booking id HTLTAVEM**. I booked the room for * people with all the * meals included. I paid for the same. But the voucher i received mentioned only breakfast and dinner. When i raise d the concern the person incharge wants me to sh...
Nov 19, 2019 by Tanvi Nishant Sood
Goibibo.com - Hotel confirmation not done Open
I have booked for taj st james hotel london for the dates **th november **** to **th november **** two classic twin rooms for rs. ****** in july . WHEN CONTACTED THE HOTEL FOR RECONFIRMATION THEY they said there was no booking raised a compla...
Nov 02, 2019 by LALITHA RAVISHANKAR
Goibibo.com - Train Refund Open
I have made a Train Ticket booking in Goibibo for ** October . I have cancelled the train ticket . The cancellation charges was *** . The total cost of the train booking i made *** rs. But they send a message you will receive refund of ** rs . ...
Oct 17, 2019 by Manne Naveen
Goibibo.com - Amount debited from my account but room not booked Open
Yesterday I booked hotel blue waves in digha through goibibo.com. money was debited from my account but room not booked....
Oct 12, 2019 by Soumadri Paul
Goibibo.com - Refund of booking through Goibibo Open
Two flights to and fro Srinagar booked for **th**th August **** got canceled due to heavy army movement to Srinagar security reasons for tourists. Requested for a refund. Got Rs *** as refund balance Rs****/- was promised after taking up with s...
Oct 11, 2019 by Satish kumar soni
Goibibo.com - LOSS OF MONEY Open
I have booked a flight ticket and choose paypal.method to make the payment. The payment was debited from.my sbi account but payment failed status reflected. I still did not get any refund....
Oct 01, 2019 by Ajay bajaj
Goibibo.com - Refund related query of cancelled flight Open
I cancelled one of my indigo flight which I booked from goibibo . The refund amount has been initiated by indigo. Its an amount of Rs *,***. I wanted to know when the agency i,e goibibo will be refunding me back the money to my source during pa...
Sep 28, 2019 by Nikita Lahon
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