Bharti Airtel
- Infringement of consumer rights Closed
Munmun S.Jain filed this complaint against Bharti Airtel on Nov 20, 2018
I m a prepaid airtel user for past * years .
Last week airtel sends a sms about increased call rates and that my unlimited full talk time plan that was recharged on ** August **** had been defined to be valid till ** th November **** beyond which a new recharge has to be made to avail the current balance Also ,if a recharge wasn't done till ** days then the incoming calls will be barred as well.
At the time of purchase this connection was life time validity and free incoming .
Contact centre, Nodal office and Appellate authority...all have same a swer and that they can not do any thing about this.
Although the amount is small but considering that more than ** % of airtel are prepaid consumers and majority of which opt for full talk time plan .So the collective amount is beyond imagination which will go straight in their vault.
I asked for a reference no or complain number , but they say that a complaint no cannot be given as this is not a case to be considered.
I have a mail trail that can be shared .
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Bharti Airtel
Resolved
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