Make - Mark Marketing Private Limited
- Incorrect fees deducted by MMT Closed
Sanjeev Tayal filed this complaint against Make - Mark Marketing Private Limited on Jun 06, 2024
Hi, I am Sanjeev Tayal, a MMT platinum member. This is a concern that I need help with. I booked two flight tickets for Sanjeev Tayal and Sohini Mehta, Visa, **th Jun, Delhi-Bangalore, Booking ID: NF*RHK*CGYYG*PR*****, PNR PC*V*F. I had chosen MMT Flex but it booked standard ticket, I called customer service immediately and I was told since the problem is in MMT website, I can choose to cancel it with only INR *** per passenger cancellation charge. So I cancelled and tried to rebook but same issue. So I booked it from my friend’s MMT account, same flight, same date, Booking ID: NF*S**A***K*DSIG****, PNR PFGGXI.
The refund I got was less as they deducted MMT fee of *** and seat charges ***. When I called the customer service, the lady agreed and said she will initiate a refund, kept me on hold last evening for **-** mins but did not come back. I see she logged a support request - Request ID : *****************.
I called the customer service again and spoke to Soumya, I am noting down the names now. He said these charges cannot be refunded and are valid. Why would I try to save *** and not book directly with the airline if this is how it works. For problem at MMT end I am having to pay so many fee and charges. When I insisted to speak to supervisor, he said no one is available but he is raining a support request - Request ID : *****************.
I am looking for refund of MMT fee of *** and seat charge of *** as I have paid that all again in my second booking. And this is after being a premium customer.
Thanks,
Sanjeev Tayal
tayals**@gmail.com
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Resolution Demanded:
Refund / Credit for purchase
Make - Mark Marketing Private Limited
Resolved
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