- Incomplete furniture delivery Closed
we have booked a king size bed from pepperfry through online site (pepperfry.com) with advance payment of RS -**** / on **th august. our order no was :********* and delivery was scheduled by *rd September **** . Unfortunately they missed their stipulated delivery time and made us wait till *th September **** . After receiving packing ( around *pm on *th September) , when carpenter Mr Karamveer Singh as assigned by pepperfry tried to asssemble the bed, he found they have sent incomplete pieces of two different beds i.e. bed and foot support of two different beds(one is similar to our booked bed and other one is totally different bed) without any side panels. Immediately carpenter informed pepperfry customercare for support but they asked him to send picture of products . He did so. By night we also intiated the return request with full refund as products came incomplete and mismatches. they acknowledged our return request by mail and assured us to get back by ** hrs to collect their products back and initiate our refunds. But did not call back or send any one . We have already spent more than ** days in waiting for bed and faced physical and mental stress to receive bed after stipulated delivery time with a mental shock of incomplete products. Now we are again facing another mental stress to get our money back. Kindly help us to get our money back with compensation and prevent this company to cheat others
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"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
I ordered for Bedsheet for Rs. **** hoping to receive * bedsheets by comparing prices of all other suppliers. They were legible by mentioning in the title itself. But I have realised that Urban Ladder has put their title very cunningly sighting...
May 11, 2019 by I Kowda
I purchased the product only after seeing the *-day return policy. After assembling the bed we noticed that the floorboard is not attached to the frame of the bed and comes loose very easily. After initiating a return stating incorrect product ...
May 04, 2019 by Arunadhri
Pepperfry - Refund not made Closed
Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...
May 03, 2019 by SHAILESH KABRA
I raised an order ********* on Mar *, ****, *:** PM. I waited till **th March for the delivery. When the delivery guy came at my door, they opened the package and I found it as the wrong product. I rejected the product at the same time. Deliver...
Mar 24, 2019 by Rahul Verma
I am appalled by the customer service that I’ve received regarding the cancellation of order at Pepperfry.com. Not sure who is managing the service desk, but their customer care executives are extremely unempathetic. I had placed two dupli...
Mar 05, 2019 by Arpita Rao