Indigo Airlines
- Ill treatment by Indigo Ground Staff at Ahmadabad Open
Parimal Gandhi filed this complaint against Indigo Airlines on Nov 19, 2019
I am a wheel-chair bound senior citizen with multiple health issues. I carry a number of medications with me for my use during and after the flight. I also carry valuables such as a laptop and a camera.
IndiGo always gets after passengers not to carry a bag into the cabin, even if it is of a permissible size and weight. Multiple people come and ask you the same thing, tiring you out. It borders on harassment.
I have once handed over my bag. I did not find it on arrival in Bangalore. It had been exchanged with someone else. I had to travel ** km within Bangalore to retrieve my bag. I have documentary evidence of this.
Here are the particulars of my last trip.
FFSEMP
Ahmedabad-Bangalore
**-**-****
*.**PM/**.**PM
Two different staffers asked me to check in my cabin bag. They agreed to let me take it once I explained the situation to them.
Then, along comes Bhargav, the staff supervisor. After the treatment I received at the hands of Bhargav, I have decided never to fly with IndiGo if I can help it.
He appears to be a sadistic person who loves ill-treating people on wheel-chairs. I was willing to pay IndiGo whatever charges they wanted to levy but he just would not listen. He kept arguing. I offered to put any extra weight in my check-in bag and pay excess baggage but he would not listen. Finally, I asked someone to give me a box. I emptied some of my valuables into it. He weighed it, charged me excess baggage and let me go.
I could not sleep that night. I had to take a Sorbitrate on the flight and one more at night.
Airlines can and do charge what they want but they need not torture passengers, particularly wheel-chair based senior citizens.
What Bhargav extracted from me is blood money. The money I was willing to pay. But, he tortured me to extract it.
What I am seeking is damages for mental torture and harassment.
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Resolution Demanded:
Get damages for financial loss and mental agony
Indigo Airlines
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