- Hotel cancelled but not giving refund Open
I made 3 cancellable hotel reservations through Goibibo. Firstly they generated the booking id but the actual reservation not happened for 2 of the hotels I came to know this when I called the hotels directly. I contacted all three hotels, and below is the status. It's highly unprofessional that my money is been with Goibibo now for all three bookings but they are unnecessarily keeping the money.
Booking ID: HTLB2B3JGE8RW --Booking Not Confirmed / No Booking Made
Booked on: March 22, 2019, 4:05 a.m.
Booking ID: HTLB2B2T4H94R --Booking has been cancelled, the refund has already been given to Expedia
Booked on: March 22, 2019, 4:51 a.m.
Booking ID: HTLB2BFFC5849 --Booking Not Confirmed / No Booking Made
Booked on: March 21, 2019, 10:55 p.m.
I raised the cancellation request on 3rd April 2019. It's been 10 days they are not issuing the refund. I tried calling customer care but it always disconnects automatically after giving the auto-response. I tried contacting them through email but I only get the same response every time that the query has been forwarded to concern team.
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