Hathway Hyderabad
- Hathway Harass Customers Open
Naveen Kolli filed this complaint against Hathway Hyderabad on Aug 23, 2020
i raised a complaint on **th Aug about LOS of my hathway broadband. till now it's not resolved. Hathway don't provide ticket tracking sytem, they are not ready disclose who is working on ticket? i spend almost *hr in total from Aug **th talking to customer care. they are least responsive, all they backend team working. No technical person even called me to know the issue. If i have to talk to lead, i need wait for **mins, and the call will be cut, they say call back happens, it never happened. with difficulty i spoke to one of the leads but no resolution happened.it's been *days, When i asked for refund,they are not ready to process refund. They don't solve issue, they don't process refund, they don't have technical team. Issues escalated many times, no action. This is harassing customers, if i have to switch, i have to invest minimum Rs.**** for broadband + *month left over hathway paid service for which amount already paid.. I have all call logs with me, no.of hrs i spoke with them.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Hathway Hyderabad
Resolved
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Swiggy
"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."
Raunak Surana
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