Hathway boradband Chennai location
- Hathway Braodband connection not closed despite multiple requests Closed
Hi, I have taken Hathway Broadband connection in May **** in Chennai where I used to work. I used the connection for one year till May ****. I relocated to other place and asked Hathway broadband team to close my connection. I called them multiple times and also informed them to close when they called me to renew my account. They didn't close the connection but used to call me everyday asking me to renew my account. In the month of December ****, I received a mail from Hathway legal team asking me to submit Modem and if not legal action will be taken. I mailed them that the Modem is lost in relocation process and I am ready to pay the amount. They responded gave me account details and asked me to pay Rs.****/- for modem loss compensation. I have paid them and I got the confirmation that payment is received and the account is closed. Suddenly after a month, in January ****, I got a message that my account is Re-activated and asked me to renew. This happened without my consent. From that day, literally everyday I am getting calls to recharge or renew or submit modem. I am frustated too much and responded on top of account closure mail quoting why the account is re-opened without my consent. They didnt respond again. And when I sent a reminder mail yesterday (**-June-****), I received a response from them asking me to pay Rs.****/- for modem loss. Their customer support team is very reckless and misusing customer information. And also torturing the customers with their reckelss behavior. They are rudely cutting the calls if I say my problem. I need an apology from Hathway officials and account closure confirmation. Please help me. I will attach a mail proof which will have complete details of transaction , account closure confirmation and their reckless responses. Thanks in advance.
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Apology letter from company
"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."
I have been using Hathway for the past one year, recently after covid** when I work from home, faced frequent disconnection and slow internet connectivity. We have raised complaints and without attending it has been closed. At some point we ...
Jul 17, 2020 by Anantharaman
I have shifted from Chennai to my home town due to lockdown and I don't require any connection now. but getting innumerable number of calls from Hathway internet customer care ....
Jul 03, 2020 by Minish
I took connection in January & paid **** rs for installation & service. Hathway salesman called and said he made payment to my account for ****rs & said that this ****rs will add into my account on february. Salesman asked me to pay ****rs i...
Apr 17, 2020 by SandeepKumar
Hi Team, Please find the attached copy of my bill, I made my payment by last * with hathway for new broadband connection I didn't get any connection from them even they not refunding the money I paid to them, I keep on chasing them throw th...
Jul 13, 2020 by vignesh kumar
Hi Team, Let me explain my grievance. On **th April, I reached Hathway helpdesk and informed them due to CoVID I moved to my hometown and I doesn't used my internet( broadband - WIFI) for a month, for that helpdesk person informed that as per H...
Apr 28, 2020 by Kalaimaran Jayabal