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Standard Chartered Bank - Fraud Online Transaction from Standard Chartered Credit Card

Sangita Soni filed complaint against Standard Chartered Bank on Dec 11, 2020

I would like to tell the story in brief -
A text message fraud scene which was asking for ** rupees and my uncle unknowingly filled the form; however, it was a phishing website and fraud transactions happened of Rs. ***** from my Standard Chartered Credit Card. The immediate next day, I went to the bank and blocked the card. The bank employee said - the amount can't be refunded as it's a valid transaction and you need to come in * hr after the transaction happened. It hurts when your hard-earned money goes cheaply without your notice for a middle-class person. Thus I need your help/voice, I can provide more details as well, but in this case, the bank is likely avoiding it!
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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Standard Chartered Bank

13

Total Complaints

4

Total Resolved

30.77%

Consumer Satisfaction

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