Standard Chartered Bank - CREDIT CARD fraud transaction on Standard Chartered Bank

This is regards to one fraud transaction that happened on my card, In the first place when I reported/raised the complaint on **th Dec **** and followup to the submitted Dispute Form about the fraud transaction, That means this transaction was not made by me, I clearly stated that. After a long follow-up and several calls to your bank on this, finally I have received a call on **th Jan **** from Standard Chartered Bank bank executive, Instead of finding the real culprit or real root cause of this, now they are putting blame on me stating that 'this was an authorized transaction' which is not acceptable, I am totally unhappy the way the issue was handled by Standard Chartered Bank bank, I have raised a complaint in cyber cell and also in police station but they are also not ready to take FIR, below are the officers denied *) Mr Sandip Patil (API ) is saying - we cant take the FIR. *) Ms Manda Newase (PSI) is saying - this is the International transaction (USD) so we cant help you from cyber side, contact to Consumer court. So looking forward your immediate intervention on this issue. Below are the details. Compliant Number: ************ Reference number : **/**/******/SP/CRD Please Let me know if you need anything more Regards, Ganesh K

RBI Grievance Number - ***************
Consumerhelplin - Grievance Number: *******